Unified Communications

In the dynamic and rapidly evolving business climate that exists today, businesses are all looking to increase productivity and efficiency whilst driving down costs in the business. A Unified Communications platform is designed to do exactly that.

Unified Communications platforms involve providing voice, video, fax, instant messaging and email communication coupled with rich presence features over a converged IP network. The platform is then aligned with current business processes through integration and collaboration with existing systems to provide the organisation with a rich communications experience. These collaboration and presence features act to increase business and employee efficiency and productivity thus providing a reduction in operating costs.

Convergence of the voice network onto the data network also acts to reduce capital costs such as data cabling and network infrastructure and increases the flexibility of the network. By effectively halving the port requirements for end users, converging the data and voice networks increases the return on investment for the switching and routing infrastructure and reduces the long term total cost of ownership.

Benefits of Unified Communications Include:

• Increased productivity through presence features which assist in connecting employees with the right person, first time
• Collaboration and integration allowing streamlined business processes resulting in increased efficiency
• Call savings through utilisation of WAN links effectively
• Simplified network design allows reduction in support costs and increases in network stability and uptime