To allow Seniors to be more active and independent, LiveLife Alarms provides stylish mobile alarms, that directly contact a prioritised list of emergency including 000.
LiveLife Alarms wanted a contact centre platform to support their growth strategy, improve their customer experience and improve their employee experience. They worked with Kytec to scope requirements and deploy an integrated contact centre and CRM solution: Service Cloud Voice (Salesforce) integrated with Amazon Connect. Their previous platform didn’t offer call recording, CSAT, speech analytics, customer pops, had limited reporting and couldn’t support remote/hybrid working.
In deploying their new platform, LiveLife Alarms was looking for scalability, flexibility and customer insights around their products, service, processes and brand. They also wanted a future proof solution that would allow them to leverage the benefits of AI.
Having deployed Service Cloud Voice and Amazon Connect, LiveLife Alarms is retrieving rich insights from their data; has improved efficiency (wait times and call handling times) and is now able to facilitate flexible working.
LiveLife Alarms values the relationship with Kytec because of the smooth project delivery, ability to make changes and improvements quickly and best practice recommendations.
To watch an interview with Gabrielle Hancock (GM, LiveLife Alarms) and Kymberly Whitney (Head of CX, LiveLife Alarms), please click on the tile above.