SOLUTION

Collaboration Solutions

Cloud, on-premise or hybrid, Kytec have a Cisco based offering to deliver on the calling, meetings and contact centre requirements of our customers. Supporting the Cisco collaboration architecture, Kytec have a rich heritage in providing collaboration based solutions. Dating back to Cisco Communications Manager version 5, Kytec are well known for our deep domain expertise around the portfolio. 


Cisco Webex Calling

The recently released Webex Calling product provides calling capabilities via the Webex cloud. As one of only 5 launch partners, Kytec are deeply engaged with the Cisco teams to bring the most anticipated launch of 2019 to the market. A cloud based platform based on the industry leading meetings platform, Webex, provides customers with an opportunity to migrate from their legacy on-premise architecture whilst retaining the enterprise grade hardware and availability that Cisco is known for. 

 

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Contact Centre

Rich AI and bot driven interactions with context driven IVR's categorise the next-generation contact centre. Kytec are renowned for our contact center expertise with deep domain experts around the customer care domain and the technology that drives it. As an ATP partner for UCCE, Kytec are experienced around the UCCE and UCCX platforms and part of the new cloud based Customer Journey Platform (CJP) launch later this year which provides a cloud-based contact center that is phone system agnostic.

To round out our contact center offerings, Kytec work with partners such as Calabrio around AQM, WFM and Analaytics, Nuance for speech recognition (ASR) and Text-to-Speech (TTS), Verint and Nice.

Kytec take a customer-centric approach to our customer care implemtations, offering consultants to work directly with the business users to extract and build our requirements and deliver true digital transformation.


Cisco Webex

Kytec work extensively with the Cisco Webex platform to deliver high end video and web conferencing capabilities. From simple desktop based web-conferencing to room based and Webex Board solutions, Kytec are able to design and implement a solution to fit any budget or business requirement. 

Kytec also possess in house development capabilities to expand on the webex messaging platform building bots and other integrations that enhance business productivity or drive higher levels of customer service.


On-Premise and Hybrid

Cloud is not for everyone and Kytec have rich expertise and experience around delivering premised based, managed communications solutions such as Communications Manager and Cisco Meeting Server. Undertaking projects to deploy and upgrade premise based telephony and video conferencing solutions, Kytec possess deep domain expertise around on-premise, video and hybrid telephony and video conferencing.