SOLUTION

Managed Support

Our managed support practice provides customers with the ease and assurance that their business is in good hands.

With an operations team monitoring the solution proactively and constantly to ensure you're looked after at all times.


Solution Monitoring

Solution monitoring provides the metrics required to enable your team and ours to support and manage your solution.

Based on Science Logic, we monitor and manage based on discovery, despendency mapping, alerting and reporting.


Managed Support

Managed support ensures maximum uptime to proactively manage and monitor the solution and provide efficient resolution to any issues.

Included within our management is the patching and vendor maintenance which often can be a large overhead on inhouse support teams.


Service Desk

Our ITIL compliant service desk manages incidents, problems, service requests and changes on behalf of our clients.

Available 24/7, we can customise SLA's based on your unique requirements.

Service Desk services is included in your managed support package however a unique support arrangement can be arranged.