Over the past decade, education has been making a slow but inevitable transition toward the cloud. Technology has changed the way teachers teach, students learn and schools function. The last few months have made this transition come to a rapid fruition. Suddenly, students of all ages are using distance learning full-time, and the reality has […]
Webex Contact Centre
Go digital. Your customers are doing it, why aren’t you?
There’s a reason we don’t call them call centres anymore – phone calls are just one way your customers might contact you. Whichever channel, they demand the same high level service across a consistent end user experience.
Contact Centre means legendary customer experiences that don’t just get things done faster, cheaper and with less hassle — they build loyalty and brand value. And the right systems use AI and data to get you close enough to your customers to anticipate their needs and get to market faster.
The technology
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AI and and BI tools
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Built-in collaboration tools
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Single dashboard across channels to optimise performance
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Simple cloud contact centre migration from on-premises systems
Business benefits
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Personalised customer experiences
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Opportunities to build brand loyalty and advocacy
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Customer-driven channel choices
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Know and keep your customer with cloud data and analytics
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Retain top talent with agent productivity tools
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Stay compliant and protect privacy and personal information
Cisco Contact Centre solutions
The pain point in most contact centres is reporting and visibility. How many calls you’re getting, duration, the abandoned call rate… the metrics that matter are different for every business.
Senior Collaboration Engineer
Build a customer-first contact centre system
Book a Webex Contact Centre demo with our specialist today.
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