If we decide how we want to work to be productive and upskill to take advantage of new collaboration tools, we will improve productivity, creativity and business results. As I sat down to watch the keynote presentation at Cisco WebexONE today, the global conference for digital collaboration, I was expecting to hear about amazing new […]
Webex Contact Centre
Go digital. Your customers are doing it, why aren’t you?
There’s a reason we don’t call them call centres anymore – phone calls are just one way your customers might contact you. Whichever channel, they demand the same high level service across a consistent end user experience.
Contact Centre means legendary customer experiences that don’t just get things done faster, cheaper and with less hassle — they build loyalty and brand value. And the right systems use AI, built-in collaboration tools and data to get you close enough to your customers to anticipate their needs and get to market faster. Your business needs the best collaboration solutions in the workplace to grow.
The technology
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AI and and BI tools
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Built-in collaboration tools
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Single dashboard across channels to optimise performance
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Simple cloud contact centre migration from on-premises systems
Business benefits
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Personalised customer experiences
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Opportunities to build brand loyalty and advocacy
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Customer-driven channel choices
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Know and keep your customer with cloud data and analytics
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Retain top talent with agent productivity tools
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Stay compliant and protect privacy and personal information
Cisco Contact Centre solutions
The pain point in most contact centres is reporting and visibility. How many calls you’re getting, duration, the abandoned call rate… the metrics that matter are different for every business.
Senior Collaboration Engineer
Build a customer-first contact centre system
Book a Webex Contact Centre demo with our specialist today.
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