Service Desk

Refreshingly helpful IT support

With an ITIL compliant service desk managing incidents, service requests, problems and changes, your business provides the peace of mind only Kytec can offer. And when you can solve problems faster for your own customers, you build long-term relationships and loyal brand advocates. Simplify your service desk transactions with seamless omnichannel engagement available 24/7 and 365 days a year.

The technology

ITIL-compliant advanced ticketing system
Experienced team based in Australia available remote and on-site
SLAs built for your business need
24/7 network monitoring and response

Business benefits

Make space for innovation with hassle-free IT support
Never miss a business beat with proactive system monitoring
Build your reputation as an easy-to-work-with business partner
Stay compliant and get on with running your business, not your IT

When we’re working with a new customer, their relationship with their previous partner hasn’t necessarily ended very well. We manage the transition as smoothly as possible to get the configuration details we need to start supporting them and address outstanding issues.

Martial on service desk provider switching

Service Delivery Manager

Legendary customer service at your fingertips

Looking to change your current service provide? We can help.

October 22, 2020

The new way of working: The three pillars of success

Discussion about new ways of working, brought about by COVID, has pretty much been done to death. We get it; and it’s happening. Ironically, it is being driven my management and staff because the flexible mix of working from the office and working from home is increasing productivity for the business and flexibility for staff. So, the question […]

July 22, 2020

Cisco Contact Centre 101

All businesses understand how important customers are. After all, why else would we say the customer is always right? Knowing that your customer’s matter is entirely different from knowing how to actually give your customers the experience they crave. While having a good product and smart services is important, you always have to build customer […]

July 16, 2020

Three Reasons Small Businesses Need to Consider Switches

Almost every business relies on computers and the internet to get things done. This is true for big and small businesses. The only difference is larger businesses have easier access to advanced networking options to streamline their technical operations. What about small businesses? Are network switches too complex and expensive? Traditionally, small businesses have turned […]