The contact centre has evolved from a room full of agents taking phone calls, to a multi-channel customer experience centre, driven by customer data and personalisation.
However, the landscape is becoming more complicated as cloud solutions emerge and native CRM integrations are now available. Specifically, CX Cloud from Genesys and Salesforce and AWS Connect integrated with Service Cloud Voice (Salesforce).
Customers are asking
How can I better leverage the valuable data within my CRM?
How can I better enable my agents? And make them more productive.
How can I move to a flexible, evergreen cloud contact centre model?
How can I improve my NPS and Customer Sat scores?
How can I reduce my contact centre cost?
How can I get a single customer view?
How can I offer a consistent and integrated view across all my channels?
How can I reduce my contact centre cost?
How can I get a single customer view?
How can I offer a consistent and integrated view across all my channels?
How can I provide more personalised customer service?
How Kytec can help?
Kytec has extensive experience designing, deploying, managing and optimising contact centres. We’ve gotten our hands dirty over the years. We work with organisations of all sizes across Australia and New Zealand.
We are your independent trusted advisor for contact centre and customer experience (CX). We are Cisco, Genesys and AWS certified and we recommend the best solution for our customers.
Our contact centre customers include Aussie Broadband, AIA, University of Wollongong, Veolia and TAFE NSW.
On top of this, we run a Salesforce Practice which means we understand the benefits of contact centre and CRM integration and are experienced at deploying the new native Genesys-Salesforce solution and the AWS Connect-Salesforce solution.
And actually, we are a full service IT Solutions and Services company also offering enterprise networking, security, data centre, cloud and collaboration. So we can be a one stop shop; integrate all your solutions and service your business as you grow or your needs change.
We would be keen to speak to you if:
- Your current contact centre is approaching end of life.
- You are looking to migrate your contact centre to the cloud.
- You would like an independent review of your contact centre and recommendations for enhancements.
- You would like to learn more about the native Salesforce to Genesys and AWS Connect integrations.
- You would like to deploy workforce optimisation tools in your contact centre.
- You want to extend your Cisco infrastructure into the contact centre
