Who we are
How we do it
- Strategic IT Consulting
- Our Four Step Approach
Solutions and Services
- Enterprise Networking
  - Network Solutions
  - Switching
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    Switching
    Network switches that learn as they protect
    
    Crucial to your business health is a strong network supported by scalable enterprise and data switches that adapt to new business requirements and act as the cornerstone of borderless network architecture.
    Switching
  - Wireless Network Services
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    Wireless Network Services
    Live your best cable-free life.
    
    Simplify your network with 5G and Wi-Fi 6 solutions that scale on demand to meet user expectations without a hitch. Or even an extra click.
    Wireless Network Services
  - SD-WAN (Software Defined Networking)
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    SD-WAN (Software Defined Networking)
    SD-WAN is the capability that helps organisations change their WAN architecture to improve application experience and security in an environment where more users require connection to more applications in more locations including multiple clouds.
    SD-WAN (Software Defined Networking)
  - Cisco Meraki
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    Cisco Meraki
    Kytec is a gold certified Cisco Partner and can design, deploy and manage a Cisco Meraki network solution which is a simple, scalable cloud first solution that provides contextual insights from the network and a single point of management.
    Cisco Meraki
- Cybersecurity
  - Gap Analysis
  - Vulnerability Management
  - The ASD Essential 8
  - Cybersecurity Solutions
  - Next-Generation Firewalls
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    Next-Generation Firewalls
    Automated threat management for an uninterrupted day.
    
    We all know perimeter protection on its own isn’t enough. But next generation firewalls (NGFWs) do a lot more than put a fence around your network.
    Next-Generation Firewalls
  - Web Security and Cisco Umbrella
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    Web Security and Cisco Umbrella
    Seek and destroy advanced web threats.
    
    Internet-based threats can hide in the most legitimate of websites and the most innocent of cat videos. Protect your users and your business with software that automatically checks and blocks dodgy or unknown sites.
    Web Security and Cisco Umbrella
  - Email Security
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    Email Security
    Email is the number one attack vector and is where 90%+ of attacks begin.
    
    Kytec works with Mimecast to protect organisations against email attacks on the perimeter, inside the network and the organisation and beyond the perimeter. A pre-emptive, multi-layered approach.
    Email Security
  - Advanced Malware Protection (AMP)
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    Advanced Malware Protection (AMP)
    Outsmarting intelligent threats.
    
    Not all malware announces itself at the gate – email attachments can hide security timebombs and everyday links might trigger a ransomware attack.
    Advanced Malware Protection (AMP)
  - Cisco Identity Services Engine
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    Cisco Identity Services Engine
    One security policy to rule them all.
    
    Modern workforces demand access on their terms and their devices. Cisco ISE simplifies identity management across devices and endpoints.
    Cisco Identity Services Engine
  - Cisco Stealthwatch
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    Cisco Stealthwatch
    Network traffic analysis of who, what, where.
    
    They’ll have to do better than stealthy.
    Cisco Stealthwatch
  - Multi-Factor Authentication (DUO)
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    Multi-Factor Authentication (DUO)
    Your security policy on any device.
    
    No one wants to jump through hoops to get at their information. With one-tap 2FA and adaptive policies securing every app on every device, DUO makes secure access a no-brainer for all your users.
    Multi-Factor Authentication (DUO)
  - DDoS Protection (Distributed Denial of Service)
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    DDoS Protection (Distributed Denial of Service)
    A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt the normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. Think of it as a traffic jam that has been deliberately created to stop normal traffic from reaching its destination.
    DDoS Protection (Distributed Denial of Service)
  - WAF (Web Application Firewall)
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    WAF (Web Application Firewall)
    A WAF protects your web apps by filtering, monitoring, and blocking any malicious HTTP/S traffic travelling to your web application, and prevents any unauthorised data from leaving the app. It stops attacks in the cloud before they get to your application. Typical web facing applications include your VPN, website, e-commerce engine and CRM.
    WAF (Web Application Firewall)
- Managed Services
  - Managed IT Service Provider
  - Service Desk
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    Service Desk
    Refreshingly helpful IT support.
    
    With an ITIL compliant service desk managing incidents, service requests, problems and changes, your business provides the peace of mind only a Cisco ecosystem can.
    Service Desk
  - Solution Monitoring
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    Solution Monitoring
    Proactive performance and system data tracking.
    
    Once your new Cisco ecosystem or updated solution is deployed, you need support beyond service desk tickets.
    Solution Monitoring
  - Business IT Support
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    Business IT Support
    Computer says yes to a remote tech team.
    
    Our support goes further than logging service desk tickets.
    Business IT Support
- Data Centre Solutions
  - Data Centre Solutions
  - Application-Centric Infrastructure (ACI)
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    Application-Centric Infrastructure (ACI)
    Visibility that puts the fun back into troubleshooting
    
    When you need a Software-Defined Networking (SDN) solution, start with what’s leading the market.
    Application-Centric Infrastructure (ACI)
  - Converged and Hyper Infrastructure
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    Converged and Hyper Infrastructure
    Integrations for every last bit of performance
    
    Choose from converged infrastructure to unify your compute, store and networking needs. Or step up to HCI and manage the hardware and software stacks together for a complete solution.
    Converged and Hyper Infrastructure
  - Data Protection
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    Data Protection
    An organisation’s data is its life blood, whether it be financial records, emails, shared documents, spreadsheets, contracts, customer data, proposals, databases, communications, analytics or proprietary insights – it needs to be protected, to facilitate the ongoing operation of the organisation as well as for compliance and governance.
    Data Protection
- Cloud Solutions
  - Cloud Solutions
  - Amazon Connect and Service Cloud Voice
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    Amazon Connect and Service Cloud Voice
    With the powerful combination of Amazon Connect and Service Cloud Voice (Salesforce)
    Amazon Connect and Service Cloud Voice
  - AWS Managed Services
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    AWS Managed Services
    Kytec, your partner in the Amazon Web Services (AWS) ecosystem, brings unparalleled cloud expertise and custom-made solutions to streamline your business needs.
    AWS Managed Services
  - Hybrid Cloud Solution
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    Hybrid Cloud Solution
    Having a hybrid cloud strategy allows organisations take advantage of the benefits of different platforms.
    Hybrid Cloud Solution
  - Public Cloud Solution
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    Public Cloud Solution
    Organisations can use public cloud for compute services, Platform as a Service, for example a database platform which can be customised or SaaS – Software as a Service solutions such as Microsoft 365 or Salesforce.
    Public Cloud Solution
  - Private Cloud Solution
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    Private Cloud Solution
    Private Cloud has traditionally been the first step towards ‘cloud’ for organisations that want to maintain control of their infrastructure but minimise the risks of all hardware, data and applications living on their premises.
    Private Cloud Solution
- Contact Centre
  - Webex Contact Centre
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    Webex Contact Centre
    Kytec can design, deploy and manage your Cisco Webex contact centre. Webex Contact Centre is a feature-rich cloud solution with no equipment required and new features are automatically applied as they become available.
    Webex Contact Centre
  - Contact Centre and Customer Experience Health Check
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    Contact Centre and Customer Experience Health Check
    Your contact centre is core to delivering an excellent customer experience. But it’s complicated.
    Contact Centre and Customer Experience Health Check
- Collaboration
  - Business Collaboration Solutions
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    Business Collaboration Solutions
    Cloud collaboration tools from Cisco can help you boost productivity, speed decision making, improve business processes and help your team stay connected from anywhere on any device.
    Collaboration Solutions
  - Webex Suite: Webex Meetings & Webex Calling Solutions
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    Cisco Webex Suite
    Teamwork doesn’t always happen in the same room
    
    If you’re used to starting conference calls or meetings with awkward jokes about tech slowing us down? Then you’re using the wrong tech.
    Webex Suite
  - Webex Teams
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    Webex Teams
    Because work happens outside formal meetings, Webex Teams provides a collaboration platform for secure messaging, file sharing, screen sharing and interactive whiteboarding so your team can get things done – while maximising the input from everybody.
    Webex Teams
- Salesforce Solutions and Services
Customer Stories
Contact Us

Announcing Cisco Webex Contact Center Authorisation and Certification

Kytec is now authorised and certified to sell, design, install and support Cisco Webex Contact Center technology and products - the first in the region. A true cloud collaboration offer from Cisco with end-to-end capabilities to enhance your customer service.

Collaboration

It has been a big year for Kytec’s Collaboration practice. Back in October we became one of only four global partners to achieve full technical WXCC certifications as a Contact Center Expert. To top it off, yesterday we achieved authorisation to sell, design, install and support the Cisco Webex Contact Center technology and product in Australia – the first in region.

We’re excited to be able to offer Cisco Webex Contact Center within the ANZ market. A true cloud offer from Cisco, the first of its kind with end to end cloud collaboration capabilities complimented with Artificial Intelligence. Already with capabilities that blind the competition, the roadmap for the product is strong and we are excited for the new benefits that a true cloud contact center can bring our customers through continuous innovation.

Some of the key capabilities that have us excited:

Native Cloud Collaboration Connected Contact Center to provide end to end capabilities from the contact center and back office which are continually improved without the need for software upgrades.
Customer journey mapping to provide insights an improve customer service throughout the customer’s unique journey
Out of the Box CRM Connectors to do away with the requirements for any custom integrations for well known platforms
Analytics and Transcription Services to get deep insights into customer conversations which drive center improvement and increases in customer satisfaction
AI enhanced interactions to provide both self-service and agent assistance through customer interactions reducing handle time and increasing first call resolution.

The Webex CC platform will deliver benefits outside the contact centre as well through reductions in administrative overhead and the ability to re-use existing telephony infrastructure where required. Simple monthly billing and the ability to burst as required provides an easy to understand, operational cost model for the contact center to operate under.

To learn more about Webex CC, Collaboration Solutions or to arrange a personalised demonstration, get in touch today!